Complaints and concerns may be made in writing or verbally. Any complaints received will be treated seriously and dealt with efficiently, effectively, and with compassion in accordance with our Wellbeing Clinic policy.

You can email your complaint or concern to our Practice Manager, Claire Barker, at the following email address:

claire@wellbeingclinic-essex.co.uk

You can telephone in your complaint or concern to the following contact number:

01206 912105

If you feel that you have caused to raise a complaint or concern our staff will:

• Listen to you and respond in a courteous and helpful manner.
• Offer a solution or explanation if they are able to.
• If they cannot offer a solution or explanation, they will pass your concerns to the relevant person.

Your complaint or concern will be formally acknowledged, and you will be informed who will be investigating the matter and their position in the organisation.

The investigating officer will fully investigate your complaint or concern.
The investigating officer will inform you of the results of the investigation and be open about mistakes that have been made; this is called the ‘duty of candour’.